This Privacy Policy explains how ob9 collects, uses, discloses, and protects your personal information when you use the ob9 platform. Please read this policy carefully before registering or using any ob9 services.
Last updated: 1 June 2026256-bit SSL encryption protects all data in transit between you and ob9.
ob9 does not sell, rent, or trade your personal information to third parties.
Data collected by ob9 is used only for account operation, compliance, and improving your experience.
You can access, correct, or request deletion of your personal data at any time by contacting ob9 support.
ob9 uses cookies for session management and analytics. See Section 7 for full details.
ob9's data practices are aligned with the Personal Data Protection Act 2010 (Malaysia).
1.1 ob9 is committed to safeguarding the privacy and personal data of all users of its platform. This Policy is designed to be transparent about the types of personal information ob9 collects, the purposes for which it is used, and the rights available to you with respect to that information.
1.2 ob9 operates its platform under international gaming authority licensing and complies with applicable data protection laws, including the Personal Data Protection Act 2010 of Malaysia ("PDPA") where applicable to Malaysian-resident players.
1.3 This Policy applies to all personal data collected through the ob9 website at ob9.club, the ob9 mobile web interface, customer support communications, and any associated promotional or marketing activities conducted by ob9.
2.1 For the purposes of this Policy, ob9 acts as the data controller in respect of personal data collected from users of its platform. ob9 determines the purposes and means of processing personal data submitted by players during registration and through ongoing platform use.
2.2 Where ob9 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, and game software licensors), those parties act as data processors under contractual obligations consistent with this Policy.
3.1 Registration Information. When you create an ob9 account, we collect: full legal name; date of birth; email address; residential address; contact telephone number; and chosen username and password (stored in hashed form).
3.2 Identity Verification (KYC) Documents. To comply with our international gaming authority licensing obligations and anti-money laundering requirements, ob9 may collect copies of government-issued identity documents (such as MyKad or passport), proof of residential address, and proof of ownership of payment methods used on the platform.
3.3 Financial Information. ob9 collects records of transactions processed through your ob9 account, including deposit amounts, withdrawal requests, payment method identifiers (such as Touch n Go eWallet or FPX reference numbers), and bonus redemption history. ob9 does not store full card numbers or full bank account credentials — these are handled directly by licensed payment processors.
3.4 Usage and Activity Data. ob9 automatically collects technical and behavioural data when you use the platform, including: IP address and approximate geolocation derived therefrom; device type, operating system, and browser version; session duration, pages visited, and game activity logs; and login timestamps.
3.5 Communications. When you contact ob9 via live chat, email, or any other support channel, we retain records of those communications for the purpose of resolving queries and improving service quality.
3.6 Responsible Gaming Data. Where you utilise ob9's responsible gaming tools — such as deposit limits, session timers, or self-exclusion — ob9 records the settings you apply and maintains those records as required for compliance and player protection purposes.
4.1 ob9 uses your personal data for the following purposes:
4.2 ob9 does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without providing an opportunity for human review.
5.1 ob9 processes your personal data on the following legal bases:
6.1 ob9 does not sell, rent, or trade your personal information to any third party for marketing purposes.
6.2 ob9 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
6.3 In the event of a merger, acquisition, or restructuring of ob9's business, personal data held by ob9 may be transferred to the successor entity, subject to that entity's commitment to uphold the protections described in this Policy.
7.1 ob9 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help ob9 recognise you, maintain your session, and understand how you use the platform.
7.2 ob9 uses the following categories of cookies:
7.3 You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the ob9 platform, including the ability to log in.
8.1 ob9 retains your personal data for as long as your account remains active and for a period thereafter as required by law or regulatory obligation. Specific retention periods include:
8.2 Where personal data is retained for compliance purposes after account closure, it will be held securely and not used for any other purpose.
9.1 ob9 implements technical and organisational measures appropriate to the risk level of the personal data we process. These measures include:
9.2 While ob9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ob9 login credentials and for notifying ob9 immediately if you suspect any unauthorised access to your account.
10.1 ob9's platform infrastructure and certain service providers may be located outside Malaysia. Where personal data is transferred internationally, ob9 ensures that appropriate safeguards are in place, such as standard contractual clauses or transfers to jurisdictions with adequate data protection frameworks.
10.2 By using the ob9 platform, you acknowledge that your personal data may be transferred to, stored in, and processed in jurisdictions outside Malaysia, subject to the protections described in this Policy.
11.1 Subject to applicable law and the PDPA (Malaysia), you have the following rights with respect to your personal data held by ob9:
11.2 To exercise any of these rights, please contact ob9 support via the 24/7 live chat or by emailing [email protected]. ob9 will respond to verified data subject requests within thirty (30) calendar days.
11.3 ob9 may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to an unauthorised party.
12.1 The ob9 platform is strictly for adults aged 21 and above. ob9 does not knowingly collect personal data from individuals under the age of 21. If ob9 becomes aware that it has inadvertently collected personal data from a person under 21, that data will be deleted promptly and the associated account permanently closed.
12.2 If you believe that ob9 has collected personal data from a minor, please contact ob9 support immediately at [email protected].
13.1 The ob9 platform does not contain links to third-party websites. However, ob9 integrates third-party services (such as payment processors and game providers) that may have their own privacy policies. ob9 is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with ob9 transactions.
14.1 ob9 may update this Privacy Policy from time to time to reflect changes in legal requirements, platform features, or our data practices. Material changes will be communicated to registered players via the email address associated with their ob9 account and will be posted on the ob9 website with the effective date clearly indicated.
14.2 Your continued use of ob9 following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not accept the amended Policy, you must cease using ob9 and close your account in accordance with the ob9 Terms & Conditions.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or ob9's handling of your personal data, please contact our data protection team via:
15.2 ob9 is committed to resolving all data privacy enquiries fairly and within the timeframes required under applicable law. If you are dissatisfied with ob9's response to a data privacy complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.
ob9's support team is available around the clock to help with data access requests, consent withdrawals, or any privacy concern you may have. Your data, your control.
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